Terms of Business
1. For the purpose of these terms & conditions the following words shall have the following meanings:
(a) “The Company” shall mean Simon Drake Plumbing Limited.
(b) “The Customer” shall mean the person or organisation for whom the Company agrees to carry out works &/or supply
2. HOURLY RATE WORK. The total charge to the Customer shall consist of the cost of materials supplied by the
Company (not exceeding the trade purchase price of materials + 20%) & the amount of time spent by the operative in
carrying out works (including all reasonable time spent in obtaining unstocked materials) charged in accordance with the
Company’s current hourly rates. The Customer shall only be charged for the time spent related to the Customer’s work.
Our standard hourly rate is £50 per hour plus VAT. After the first hour – our charges are then calculated every 15 minutes
to avoid being charged for time not required – we operate a fair policy, and pride ourselves on giving value for money.
3. FIXED PRICE WORK shall be given as a firm cost including labour & materials. Every effort is made to estimate work
as accurately as possible for the proposed works, however it is sometimes necessary to include an additional sum in the
final account for items and labour which could not be foreseen at the estimation stage. These items will always be
discussed with the Customer whenever possible; if however the Customer is not available, and no other aspect of the
work may be undertaken in the interim, the Company will continue in order to finish works on schedule.
4. PAYMENT. Invoices are due for payment immediately upon delivery to the Customer. Any part of that invoice which
remains unpaid shall carry interest at the rate of 4% over the base rate until payment in full is received by the Company.
5. STANDARD OF WORK. References can be supplied upon request. The Company prides itself on carrying out good
workmanship on all aspects of duties. Work will always be carried out to the highest possible standard under the
circumstances. If, after the Company has carried out the works, the Customer is not wholly satisfied with the works then
the Customer shall give notice in writing within 12 months to the Company & shall afford the Company, and its insurers,
the opportunity of both inspecting such works, & carrying out any necessary remedial works if appropriate. The Customer
accepts that if he fails to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in
the works carried out.
6. THE GUARANTEE shall be for labour only in respect of faulty workmanship for 12 months from the date of completion
with the manufacturer’s warranty in force. The Guarantee will become null & void if the work/appliance completed/supplied
by the Company is:
(a) Subject to misuse or negligence.
(b) Repaired, modified or tampered with by anyone other than a Company Representative. The Company will accept no
liability for, or guarantee suitability; materials supplied by the Customer & will accept no liability for any consequential
damage or fault.
7. MATERIALS SUPPLIED will always be of a high standard and purchased through reputable merchants. All materials
and fitting comply with WRAS guidelines, and are fit for purpose. Wherever possible, isolation points will always be
developed to all appliances as standard for the benefit of the Customer.
8. OWNERSHIP OF MATERIALS. Title to any goods, supplied by the Company to the Customer shall not pass to the
Customer but shall be retained by the Company until payment in full has been made by the Customer to the Company.
Until such time as title in the such goods has passed to the Customer:
(i) the Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such
goods in which title remains vested in the Company,
(ii) for the purpose specified in (i) above, the Company or any of its agents or authorised representatives shall be entitled
at any time & without notice to enter any premises in which goods or any part thereof is installed, stored or kept, or is
reasonably believed so to be.
(iii) the Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferring or otherwise
disposing of such goods.
Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, & until such time as
title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value & the
Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such Insurance.
9. ACCEPTANCE OF TERMS OF BUSINESS. The agreement (either verbally or written) for the Company to commence
work on behalf of the customer is deemed to be acceptance of these Terms of Business.
▫ Simon Drake Plumbing & Heating Ltd ▫ 25 Bay View Avenue, Slyne-with-Hest, Lancaster, LA2 6JS ▫
▫ Tel: 01524 825168 ▫ Mobile: 07792 858979 ▫ Email: firstname.lastname@example.org ▫ www.sdplimited.co.uk ▫